FAQ
Salon Experience
What makes Salt + Light Beauty Collective different?
At Salt + Light Beauty Collective, we believe beauty goes beyond hair. Our goal is to create a welcoming, uplifting environment where every guest feels valued, refreshed, and cared for while receiving exceptional beauty services.
Appointments & Booking
How do I book an appointment?
Appointments can be booked online 24/7 or by calling the salon during business hours.
Do you require a reservation fee?
Yes. A 50% reservation fee is required when booking online. This fee is applied toward your service total on the day of your appointment.
Can I book multiple services online?
Yes. If you’re unsure which services to book, please contact us and we’ll help customize your appointment.
Do I need a consultation before a major color change or extensions?
Yes. Corrective color services and hair extensions require a consultation before scheduling.
Cancellation & No-Show Policy
What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or appointment changes.
What happens if I cancel within 24 hours?
Appointments canceled within 24 hours may forfeit the reservation fee.
What if I don’t show up for my appointment?
No-shows will forfeit their reservation fee and may be required to pay a reservation fee for future appointments.
Pricing
Why are your prices listed as “starting at”?
Our prices are based on the time, product usage, and customization required. Hair length, density, and desired results may affect the final price. Some stylists also may charge higher prices than other stylists.
Can I get a quote before my appointment?
Absolutely! We recommend booking a consultation for the most accurate estimate.
Do you charge extra for additional color usage?
Some services may incur additional charges if extra color or product is required beyond the standard service allocation.
New Guests
I’m a new guest. What should I book?
If you’re unsure what service to choose, contact us and we’ll guide you through the booking process.
How early should I arrive?
Please arrive 5–10 minutes early to complete any necessary consultation forms and settle in.
Hair Services
How often should I get my hair colored?
Most guests return every 6–12 weeks depending on the service and desired maintenance level.
What hair care products do you use?
We proudly use professional products from brands such as Davines, K18, Schwarzkopf Professional, and other salon-exclusive lines.
Can I bring inspiration photos?
Absolutely! We encourage guests to bring photos to help communicate their hair goals.
Extensions
Do you offer hair extensions?
Yes. We offer extension services by consultation only.
How much do extensions cost?
Pricing varies based on hair type, length, density, and installation method. A consultation is required for an accurate quote.
Retail Products
What products should I use at home?
Your stylist will recommend products specifically tailored to your hair goals and maintenance needs.
Can I return retail products?
Unopened or damaged retail products may be exchanged within a specified timeframe. Please ask our team for details.
Salon Policies
Do you allow children?
Children receiving services are always welcome. For safety and relaxation, we ask that children not receiving services be supervised at all times.
What forms of payment do you accept?
We accept cash, check and all major credit/debit cards.
Do you charge a card processing fee?
A 3% processing fee is applied to credit card transactions. Cash and check payments are always welcome.
Can tips for service providers be applied to check out?
No we cannot add tips to credit card transactions. Tips can be given to service providers by cash or Venmo. We have all employees Venmo QR codes at the front desk.
Bridal & Special Events
Do you offer bridal hair and makeup services?
Yes! We offer both in-salon and on-location bridal services. Contact us for availability and pricing.
How far in advance should I book my wedding services?
We recommend booking 6–12 months in advance to secure your date.